Privacy Policy

Information We Collect

When you interact with torquenalivex's financial accountability platform, we collect various types of information to provide you with personalized services and improve your experience. The data we gather falls into several categories, each serving specific purposes in delivering our services effectively.

How We Use Your Information

Your information serves multiple purposes within our platform, all designed to enhance your financial accountability journey. We process your data lawfully and only for the purposes outlined in this policy.

• Providing personalized financial accountability tools and progress tracking
• Sending important service notifications and platform updates
• Improving our platform's functionality based on user behavior patterns
• Ensuring account security and preventing unauthorized access
• Responding to your support requests and technical questions
• Conducting internal research to develop new features and services

We base our data processing on legitimate interests, contractual necessity, and your explicit consent where required. You can withdraw consent for marketing communications at any time through your account settings or by contacting us directly.

Your Privacy Rights

Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have significant rights regarding your personal information. We respect these rights and have established clear procedures for exercising them.

To exercise any of these rights, contact our privacy team using the information provided at the bottom of this policy. We'll respond to your request within 30 days and verify your identity before processing any changes to protect your account security.

Data Security and Storage

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices align with Canadian privacy standards and industry best practices.

• End-to-end encryption for all sensitive financial data transmission
• Secure server infrastructure located within Canadian data centers
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for enhanced account protection
• Employee access controls and privacy training programs
• Automated monitoring systems for suspicious activity detection

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Account data is typically retained for seven years after account closure to meet financial record-keeping requirements, after which it's securely deleted from our systems.

Third-Party Services and Sharing

torquenalivex works with select third-party service providers to deliver our platform's functionality. We carefully vet these partners and ensure they meet our strict privacy and security standards before any data sharing occurs.

Our third-party partners include cloud hosting providers, email service platforms, and analytics tools that help us improve our service. All partners sign data processing agreements that restrict their use of your information and require them to maintain appropriate security safeguards.

In rare circumstances, we may disclose personal information without consent if required by Canadian law, court order, or to prevent harm to individuals or property. We'll notify you of such disclosures unless legally prohibited from doing so.

Updates and Changes

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of significant changes through your registered email address and provide at least 30 days' notice before implementing changes that affect how we use your personal information.

Minor updates, such as clarifications or administrative changes, will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

If you disagree with policy changes, you can close your account before the changes take effect. Continued use of our platform after changes become effective indicates your acceptance of the updated terms.